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discussion: (200 words) This week’s discussion is open ended.   Looking at the information in Chapters 11 and 12,  identify 2 agency concepts from each chapter that have impacted or could potentially impact you or your organization. For each, please explain the concept and how it did or might apply within a particular example.   When you respond to others’ posts, please try not to repeat your discussion from your orignial post.

Case study: As with our first case assignment, read this case on pages 281-2 of the textbook and answer the three questions at the end of the chapter. 

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