External pressures often force healthcare managers to reduce expenses or make changes to policies and procedures. Suppose you are a manager of an outpatient surgery center owned and operated by a group of surgeons. You report to the board of directors that has set a goal of achieving “Excellent” ratings from patients. How will you lead your facility to achieve this goal? What type of leadership styles will help to obtain this goal and why? (Adapted from Olden, 2019, pp. 45, 235-236).
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